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If you are not completely satisfied with your SoCal Surfboards Online purchase, then please send the item(s) you wish to return within 30 days from the date you received the shipment. Please include the original tags (still attached) and the original receipt. We will happily exchange the item(s) for another or apply Store Credit with your billing name and information. Exchanges are dependent on existing stock. Clothing Item(s) must be unused and unwashed in their original packaging. Refunds are issued in the form of a Store Credit. Please note that we cannot refund any shipping charges or handling charges. Surfboard and Sale item(s) are Final.
If you would like to change or cancel an order, please fill out the Return and Exchanges Form (click here to download), and email the form to CustomerService@socalsurfboards.com as soon as possible.
We will try to accommodate your request but please understand that our order and shipping systems are designed to get orders on there way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been processed and shipped.
Please contact Customer Service before you send the Return or Exchanged item(s) so that we can check inventory and answer all questions. Email- CustomerService@socalsurfboards.com in the form of,
Example: SoCal Surfboards Return/Exchange Order # (your 4 digit order number).
Please send Returns and Exchanges to:
SoCal Surfboards
Attn: Exchange and Returns
201 Calle Los Molinos
San Clemente, Ca. 92672
Please email Paul@socalsurfboards.com for any additional information.
Personal Info
All information submitted to SoCal Surfboards Online is used for internal purposes only. SoCal Surfboards Online does not sell or loan any information gathered through our website.
Sales Tax
Sales tax is charged to those orders shipped within the state of California. The applicable tax rate is 8.25%. Sales tax is not charged to orders shipped to states outside of California.
SoCal Surfboards Shipping Policy
SoCal Surfboards Online ships to all 50 United States via USPS. Shipping and handling fees are calculated based on the number of items ordered.
To ensure quick and accurate delivery we use USPS for all orders Domestic and International orders.
Domestic Shipping: Apparel
For Domestic shipping the rates apply to the number of item(s) ordered. Selecting Ground-shipping method the rate of $6.00 will be applied. Express shipping can be applied if noted under the comments section before you submit your order. Express shipping can only be used for Domestic use at a rate of $20.00. You will be notified via email of your tracking information from USPS. For Domestic orders Ground shipping will take 1-4 days to arrive after leaving from SoCal Surfboards. Express shipping will take 1-2 days to arrive after leaving from SoCal Surfboards.
International Shipping: Apparel
For International shipping rates apply to the number of item(s) ordered. Shipping charges for International orders are $25.00. You will be notified via email of your tracking information from USPS. Shipping will take 2 weeks to arrive after leaving SoCal Surfboards.
Surfboard Shipping Policy: Domestic
All surfboard orders will be a flat rate of $150. Packaging rates will be an additional cost that will be applied to the length of the board.
Surfboard Shipping Policy: International
Surfboard shipping rates for International orders will be at a base rate of $200 and charges will be applied accordingly depending on length and place of shipping and packaging. You will be notified via email before order is processed online, for any further information of rates and charges for the shipping process. |
